Auto Dialing Flowchart |
Auto Dialing Flowchart |
| Campaign #1 | Campaign #2 | Campaign #3 | Campaign #4 | Campaigns #5 & 6 |
| Delivers only a message. | Requires a key pressed before hearing message. | Requires a response by pressing the 1 or 2 key. Ends when reaches criteria. | Requires either
VOICE or TOUCHTONE responses. Asks 1 to 10 questions. |
Transfers to live
operator: * #5-transfers if key pressed #6-transfers automatically. |
| System calls a telephone #. Telephone is answered. | System calls a telephone #. Telephone is answered. | System calls a telephone #. Telephone is answered. | System calls a telephone #. Telephone is answered. | System calls a telephone #. Telephone is answered. |
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“Hello, this is John Smith with the Community Church Youth Club. I'm calling to remind you that Friday night at 7 o'clock we're having a concert and pizza party. At the church. We hope to see you there.”
Hangs up and continues calling. |
“Hello, to hear how you can dramatically cut your long distance telephone bills, please press 1 now.”
Hangs up and continues calling. |
“Hello, substitute teachers. Valley High School needs 5 substitute teachers today. If you can report to school this morning, press 1, if not, press 2.”
Hangs up and continues calling. |
“Hello, we hope you can participate in a political survey that will take less than 2 minutes of your time? If yes, please press 1 to answer our 5 questions.”
Hangs up and continues calling. |
“Hello, would you like to buy a new home or would you like to reduce your current monthly mortgage payment by 50%? To speak to a mortgage loan officer now, press 1 or if you prefer to leave us a message, press 2.”
Hangs up and continues calling. |
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if you get an answering machine. "3-way calling" or "Centrex" telephone service.
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| Campaign | Description |
| Campaign 1: | A call is placed, the phone is answered, your message is delivered, then the person called has the options to repeat the message or hang up. |
| Campaign 2: | A call is placed, the phone is answered, the person called is given the option of pressing a key to hear the message or hang up. If the caller chooses to hear the message, your message is delivered, then the person called has the options to repeat the message or hang up. |
| Campaign 3: | A call is placed, the phone is answered, your message is delivered, then the person called has the options of repeating the message or responding to your question by pressing the 1 key or the 2 key to answer "yes" or "no", or for some other question offering 2 choices. |
| Campaign 4: | A call is placed, the phone is answered, your message is delivered, then the person called is given the options to answer the question(s) or hang up. If the person called chooses to answer the question(s), he or she may be asked from 1 to 10 questions requiring VOICE or TOUCHTONE responses. After all the questions are asked and answered, the person called is "thanked" for their responses and the call is terminated. |
| Campaign 5: | A call is placed, the phone is answered, your message is delivered, then the person called is given the options of having the call transferred or hang up. If the person called presses 1 to have the call transferred, he or she is put on hold and the call is transferred to the default phone number. |
| Campaign 6: | A call is placed, the phone is answered, your message is delivered, the caller is placed on hold, and the call is automatically transferred to the default number. |
| Predictive Dialing: | Similar to Campaign 6, Predictive Dialing places a call, then if a "live person" answers, there is a beep sound on the computer and the name and phone number of the person called pops up on the screen. An operator can immediately pick up the telephone and speak to that person. |
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Features |
Features |
Dialing Flowchart |
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