TeleWerks Inbound
Automated Attendant Features

The Inbound Automated Attendant can answer your telephone in a variety of ways to provide information,
transfer callers, or take voice messages:

  1. With only a greeting and message.
  2. With a greeting, message, and voice mail.
  3. With a greeting and menu choices.
  4. With a greeting, menu choices, and voice mail.
  5. With a greeting, menu choices, voice mail, and call transfers.
  6. With any other combination of the above options.
  • Menu choices may be 1,2,3,4,5,6,7,8,9, and 0.
  • You may have up to 10,000 voice mailboxes. Callers may enter the voice mailbox number (from 1 to 5 digits), or if they do not know the number, they may search by name or by listing.
  • Callers may be transferred to another telephone number, if you have "3-way calling" or "Centrex" type service from your local telephone company. Users may turn the call transfer "on" or "off". If call transfer is "off", the call will go directly to voice mail, but if call transfer is "on", the call will be transferred to dial a telephone number. When answered, the call will be disconnected from your system's phone line(s) if you have "Centrex", though if you have "3-way calling", that line will stay in use. When a call is transferred and there is no answer or it's busy, the call will then go to the user's voice mailbox for the caller to leave a voice message. At any time, you may call in from any location and change the telephone number where calls are to be transferred.
  • You may record or listen to greetings, menus, information, and messages by telephone, or if you have a sound card (Sound Blaster compatible) in your computer, you may use a microphone and speaker.
  • The Inbound Automated Attendant may operate at the same time as the Outbound Auto Dialing, if using separate telephone lines.
  • Your system can handle up to 12 telephone lines simultaneously.

Inbound Automated Attendant Flowchart

You may offer callers from 1 to 10 choices.
Below are examples of Inbound Applications:

Church Example:

Call begins with a Greeting such as:

“Welcome to Oakdale Community Church. Please select 1 of these 10 choices, or if you know the voice mail box number of the person you wish to reach, you may enter it now.”

1

2

3

4

5

6

7

8

9

0
Church Information Upcoming Events Youth Group Senior Citizens Prayer Concerns Missions Projects Women's Group Deacon's Meetings  Staff Voice Mail Office Voice Mail

Business Example:

Call begins with a Greeting such as:

“Thank you for calling ABC Company. Please select 1 of these 6 choices, or if you know the voice mail box number of the person you wish to reach, you may enter it now.”

1

2

3

4

9

0
Product Information Address & Office Hours To speak to someone in Sales (or leave a message) To speak to someone in Accounting (or leave a message) To search for someone's Voice Mail Box To speak to an Operator (or leave a message)

 Voice Mail Box numbers may be from 1 to 5 digits.

You may have up to 10,000 Voice Mail Boxes.

Callers may transfer to other telephone numbers
if you have "3-way calling" or "Centrex" telephone service.

If busy or no answer, voice mail is activated. If you have a pager,
you can be notified that you have a message.

Overview

Inbound
Features

Outbound
Features

Outbound Auto
Dialing Flowchart

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